Last updated: 20 August 2026
1. Data controller
Eden Experience, obrt za prijevoz i usluge, vl. Mario Matijaš, Rinčići 34, 21222 Vrsine, Croatia, OIB 43577780380. Privacy enquiries: contact@edentaxi.hr.
2. Data we receive
Depending on how you contact or book with us, we may process:
- name, email address, telephone or WhatsApp number;
- pickup and destination addresses, date and time, return details and flight number;
- passenger count, luggage details, requested child seats and your message;
- communications, booking confirmation, payment and legally required invoice information;
- basic technical security data generated when the website is accessed, such as IP address, browser and request time.
Please do not send health or other sensitive information unless it is strictly necessary to explain a practical transport or accessibility requirement.
3. Why we process data
- Booking steps and service performance: to answer your request, check availability, prepare a quote, confirm pickup and provide the journey.
- Legal obligations: for accounting, tax, recordkeeping and lawful authority requests.
- Legitimate interests: to secure the website, prevent misuse, handle service questions and establish or defend legal claims.
- Consent: only where we specifically request it, for example for optional marketing or non-essential cookies. You may withdraw consent at any time.
4. Booking form and WhatsApp
The detailed website booking form sends the information you enter directly to Eden Experience by email so we can answer your request. Quick request forms may open WhatsApp so you can review and send the prepared message. Submitting either form does not by itself create a confirmed booking. When you use WhatsApp or another third-party communication service, that provider processes data under its own terms and privacy policy.
5. Recipients
Data is accessed only where needed by the operator and trusted providers supporting hosting, communications, accounting, payment, legal compliance or IT security. We do not sell personal data. Providers may process data outside the European Economic Area only where a lawful transfer mechanism applies.
6. Retention
Enquiries that do not become bookings are generally retained for up to 12 months, unless a shorter period is appropriate or longer retention is required for a dispute or legal claim. Booking, payment and invoice records are kept for the periods required by Croatian law. Security logs are kept only as long as reasonably needed to protect the service.
7. Your rights
You may request access, correction, deletion, restriction, portability where applicable, or object to processing based on legitimate interests. You may withdraw consent without affecting earlier lawful processing. Requests can be sent to contact@edentaxi.hr. Identity may need to be verified before a request is completed.
You may also lodge a complaint with the Croatian Personal Data Protection Agency (AZOP), azop.hr.
8. Security
Reasonable organisational and technical measures are used to protect data. No internet transmission or storage method can be guaranteed completely secure, so please use an appropriate communication channel and avoid sending unnecessary personal information.
9. Children
The website is not intended for children to submit their own personal data. A parent or guardian should make bookings involving minors and provide only the practical age-group information needed for an appropriate child seat.
10. Changes
This policy may be updated when the website, providers or legal requirements change. The current version and update date will be published on this page.