Last updated: 20 August 2026
1. Service provider
The transport provider is Eden Experience, obrt za prijevoz i usluge, vl. Mario Matijaš, Rinčići 34, 21222 Vrsine, Croatia, OIB 43577780380 (“Eden Experience”, “we”, “us”).
2. Booking request and confirmation
A website form, WhatsApp message, email or telephone enquiry is a request, not an accepted booking. A journey becomes confirmed only when we expressly confirm availability, pickup details and the agreed price or pricing method. The passenger must check the confirmation and report errors promptly.
3. Information supplied by the passenger
You must provide accurate pickup and destination details, date, time, contact number, passenger and luggage count, flight information and any child-seat, accessibility or unusual-item requirement. We are not responsible for consequences caused by incomplete, late or incorrect information supplied by the passenger.
4. Price and changes
A fixed quote applies only to the route, passengers, timing, waiting and stops described in the confirmation. Additional stops, destination changes, extended waiting, extra passengers, undeclared luggage or another material change may require a revised price. Any revision will be communicated before the changed service is provided where reasonably possible.
5. Payment
Payment is due in euros by the method confirmed for the journey. Cash and major payment cards may be accepted, subject to confirmation. The passenger should request a particular payment method or business receipt before pickup.
6. Pickup, waiting and no-show
The passenger must be ready at the confirmed time and place, remain reachable on the supplied number and follow airport or restricted-area meeting instructions. If you cannot locate the driver, contact us before leaving the meeting point. Waiting arrangements or charges, if applicable, will be stated in or communicated with the booking. A booking may be treated as a no-show where the passenger cannot be contacted or located after reasonable efforts and any confirmed waiting period.
7. Flight delays
Flight information helps coordinate airport pickup but does not guarantee unlimited waiting or availability after a major schedule change. If an arrival changes materially, we will make reasonable efforts to adapt the pickup and will communicate any necessary new arrangement.
8. Cancellation
Cancel as soon as possible by the same direct contact used for booking. Any journey-specific cancellation or no-show charge must be disclosed before confirmation. Where no specific charge was agreed, rights and obligations are determined by applicable law and any loss reasonably caused by a late cancellation.
9. Passengers, conduct and safety
Passengers must wear seat belts, follow lawful safety instructions and behave without endangering the driver, vehicle, other road users or passengers. We may refuse or stop transport where conduct is abusive, unlawful, unsafe or likely to damage the vehicle, subject to applicable law. The passenger is responsible for damage or extraordinary cleaning costs they culpably cause.
10. Children, luggage and special requirements
Child seats are provided only when requested and confirmed. A parent or accompanying adult remains responsible for supplying correct age/size information and supervising the child. Luggage and unusual items must be declared in advance. Unsafe, unlawful or undeclared items may be refused.
11. Journey times and third-party activities
Published times and distances are estimates. Traffic, weather, road closures, border controls and events can cause delay. Unless expressly confirmed, attraction tickets, licensed guides, meals, accommodation, ferry tickets and third-party activities are not included in transport.
12. Liability
Liability is governed by mandatory Croatian and EU law. Nothing in these terms excludes or limits liability where exclusion is prohibited, including liability for intent, gross negligence or death or personal injury where applicable. We are not responsible for indirect loss or missed third-party connections caused by circumstances outside reasonable control, except where mandatory law provides otherwise.
13. Complaints
Send a complaint with the journey date, booking contact and clear description to contact@edentaxi.hr. We will acknowledge and handle consumer complaints within the period required by applicable Croatian law.
14. Governing law
Croatian law applies, without depriving consumers of mandatory protections available under the law that applies to them. The competent court is determined under mandatory procedural and consumer rules.